Frequently asked questions
Questions about Shopping
11. How do I place an order on Ntomawura?
To place an order, simply browse our collection, select your desired items, and click "Add to Cart." Once you've added all your items, proceed to checkout, provide your shipping details, and choose your preferred payment method.
22. What payment methods are accepted?
We only accept payment on delivery option. Your payment information is always treated with the utmost confidentiality.
33. Can I modify or cancel my order after placing it?
Unfortunately, once an order is confirmed, modifications or cancellations may not be possible. Please double-check your order before completing the purchase.
44. How do I contact customer support?
For any inquiries or assistance, you can reach our customer support team through the "Contact Us" page on the website. We aim to respond promptly to address your concerns.
Questions about Our Platform
11. What is Ntomawura Ecommerce Platform?
Ntomawura is an online marketplace that connects buyers and sellers, offering a diverse range of products, including fashion, clothing, and more.
22. Is it safe to make purchases on Ntomawura?
Yes, Ntomawura prioritizes the security of your transactions. We use secure payment gateways and employ encryption protocols to protect your information.
33. Are there any seller fees on Ntomawura?
Yes, there are seller fees associated with using Ntomawura's platform. Check the "Pricing" section for detailed information on fees.
44. Is Ntomawura available internationally?
Currently, Ntomawura serves customers within Ghana. Check our shipping policy for more details.
Questions about Returns
11. What is the return policy on Ntomawura?
Ntomawura offers a hassle-free 7-day return policy. Items must be in their original condition with tags intact.
22. Can I return an item if I've changed my mind?
Yes, you can return an item within the specified return period if you've changed your mind. Ensure the item is unused and in its original packaging.
33. Can I exchange an item instead of returning it?
At the moment, Ntomawura doesn't support direct exchanges. You can return the item and place a new order for the desired product.
44. What if my return is rejected?
If your return is rejected, our customer support team will provide detailed information on the reasons for rejection and possible solutions.
Other questions
11. What should I do if an item is out of stock?
If an item is out of stock, you can opt to receive a notification when it's back in stock. Alternatively, explore similar products on our website.
22. Can I modify or cancel my order after placing it?
Unfortunately, orders cannot be modified or canceled once they are placed. Ensure your order details are accurate before completing your purchase.
33. Do you offer international shipping?
Currently, we only offer domestic shipping within Ghana. International shipping options will be available in the future.
44. How secure is my personal information on Ntomawura?
We prioritize the security of your information. Our website uses industry-standard encryption to protect your personal data.